What happens after you place an order?

When you order through my official Scentsy website, your order is placed directly with Scentsy and shipped to you.

If you’re in Muswellbrook or nearby, contact me before placing your order. You may be able to add your order to one of my bulk orders and save on shipping, then arrange local pickup or delivery with me.

I’ll let you know when my next bulk order is going in so you can decide whether waiting suits you. If you need your Scentsy sooner, you can always order directly through my official Scentsy website instead.

Scentsy says orders are generally shipped within a few business days, but shipping can take up to 10 business days from the date the order is submitted and payment is received. If something is on backorder, it may take longer.

If something turns up damaged, missing or just doesn’t look right, message me as soon as you can. Scentsy requires shipping errors and items damaged in transit to be reported within 10 business days of confirmed delivery.

I’d much rather you tell me there’s a problem than sit there wondering who you’re supposed to contact.

Scentsy shipping, local pickup & Central Coast delivery

Standard Scentsy shipping in Australia is $15 for orders up to $744.99. Orders with a retail value of $745 or more receive free shipping.

All shipping charges are GST inclusive, and Scentsy ships within Australia only.

If you’re in Muswellbrook or nearby, contact me before ordering. Depending on when my next bulk order is going in, I may be able to add your products to it so you can save on individual shipping and arrange local pickup with me.

I also still look after customers on the Central Coast. When I know I’m heading back down, I’ll often let my customers know in advance so they can have their order added to my bulk order and I can bring it down with me.

Because those trips aren’t on a fixed schedule, Central Coast delivery is by arrangement rather than a permanent delivery service, so it’s always best to contact me before placing your order.

What if you’re not happy with something?

I want you to be happy with what you’ve bought, and Scentsy stands behind its products too.

Scentsy offers a 30-day satisfaction guarantee. If you’re dissatisfied with a product, you can return it in resalable condition to your Independent Consultant for exchange within 30 days of the delivery date.

Scentsy does not offer refunds under this guarantee.

If there’s a problem, contact me first and I can help you work through what applies and what the next step is.

This does not replace any rights you may have under Australian Consumer Law.

What about the Scentsy warranty?

One of the things I really value about Scentsy is that the products are backed by a warranty.

Warranty coverage can vary depending on the product. Many Scentsy products are covered against manufacturing defects, while some products, including Diffusers and Air Purifiers, have their own limited lifetime warranty terms.

Normal wear and tear, misuse or accidental damage isn’t the same as a manufacturing defect, so not every problem will automatically qualify for a replacement.

You don’t need to work all of that out on your own though.

If you bought your product through me and something isn’t working as it should, contact me. I can help you check what warranty applies to your product and what we need to do next.

For the current warranty conditions, fees and product-specific information, I’ll always refer you to Scentsy’s official warranty information rather than putting details here that could change.